Once your order is placed, you will receive an email containing confirmation of your order. This may go into your Junk/Spam folder. If you have not received your order confirmation email please contact support@luxe-store.co.uk
We will try our best, please contact us as soon as possible. We endeavour to ship all orders as fast as possible, so please contact us as soon as you can with your order number, and change of address, at the following email - support@luxe-store.co.uk
So sorry to hear this! Please contact us at support@luxe-store.co.uk within 7 working days of receiving your order, and we will rectify this for you as soon as possible.
In accordance with health and hygiene regulations, all health & beauty related products (including eyelashes, scrunchies and combs) cannot be returned or refunded unless they are in an unused state. All items stocked by us have been carefully checked with strict quality control. If you believe you have received a faulty item, please contact out support team within 14 working days of receipt of delivery at support@luxe-store.co.uk
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