FAQ's

ORDERS, PAYMENT & RETURNS

Do I receive a confirmation email for my order?

Once your order is placed, you will receive a confirmation of your order via email address - if you cannot find this, check your junk/spam folder. If you still cannot find it, please email us at support@luxe-store.co.uk and we will be happy to assist

Can I track my order once its been dispatched?

Depending on the shipping method chosen at checkout, you will receive either an order confirmation email, or a tracking number sent to your email address

Which payment methods do you accept?

Currently, we accecpt Paypal. Amex, Apple Pay, and all major credit/debit cards

Can I change my address once my order has been placed?

We will try our best, but we do try to process and ship your order as soon as we can, so do get in touch with us as soon as possible. Please email us with your order number, and the change of address to support@luxe-store.co.uk, we'd be happy to try and accomodate your request.

How long does shipping take, and what are the costs?

We have two shipping options for postage within the UK - standard shipping and express shipping.

Exciting news - we now ship worldwide! You can explore all of our shipping options here.

Do you cover customs costs?

Duties and taxes are not included and may be charged for certain destinations. Please check your shipping destinations regulations for duties and taxes for further information.

We can not be held responsible for any shipping delays caused by the carrier or the destinations customs department.

I have received the wrong product!

So sorry to hear this! Please contact us at support@luxestore.co.uk within 7 working days of receiving your order, and we will help to resolve the issue

What is your return policy?

In accordance with health and hygiene regulations, all health and beauty related products (including eyelashes, scrunchies and combs) cannot be returned or refunded unless they are faulty or in an unused state. All items stocked by us have been carefully checked with strict quality control. If you believe you have receieved a faulty item, please contact our support team within 7 working days of receipt of delivery at support@luxestore.co.uk.